Last Updated: June 20, 2025

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1. PREAMBLE & INTRODUCTION

This Privacy Policy ("Policy") is a legally binding document that governs the data privacy practices of TAPE A TALE SOLUTIONS PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at 6-A, Way Road, Lucknow, Uttar Pradesh, India, 226001 (hereinafter referred to as "the Company", "Tape a Tale", "We", "Us", or "Our").

This Policy describes how We, acting as a Data Fiduciary, collect, use, process, share, and protect the Personal Data of any person ("User", "You", "Your", or "Data Principal") who visits, uses, or transacts on our website www.tapeatale.com, its subdomains, and any associated mobile applications (collectively, "the Platform").

By accessing or using the Platform, you signify that you have read, understood, and agree to be bound by the terms of this Policy and provide your express and informed consent to the practices described herein, in compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act").

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2. DEFINITIONS

2.1. "Consent" means any freely given, specific, informed, and unambiguous indication of the Data Principal's wishes by which they, by a clear affirmative action, signify agreement to the processing of their Personal Data for a specified purpose.

2.2. "Data Fiduciary" means the Company, which alone or jointly with others, determines the purposes and means of the processing of Personal Data.

2.3. "Data Processor" means any person who processes Personal Data on behalf of the Data Fiduciary.

2.4. "Personal Data" means any data about an individual who is identifiable by or in relation to such data, including but not limited to information specified in Clause 4 of this Policy.

2.5. "Processing" in relation to Personal Data means a wholly or partly automated operation or set of operations performed on digital Personal Data, and includes operations such as collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure, or destruction.

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3. CONSENT

3.1. By creating an account, purchasing a ticket, or otherwise engaging with the Platform, you are providing your express, free, and informed Consent for the Processing of your Personal Data for the "Specified Purposes" outlined in Clause 5.

3.2. Withdrawal of Consent: You have the right to withdraw your Consent at any time by sending a written request to our Data Protection Officer, subject to any legal or contractual restrictions. Please note that withdrawal of Consent may affect Your ability to access certain features of the Platform or receive our services.

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4. PERSONAL DATA WE COLLECT

We collect the following categories of Personal Data:

4.1. Identity & Contact Data: Name, username, billing address, shipping address, email address, and telephone numbers. 4.2. Account & Profile Data: Usernames, passwords, purchase history, interests, preferences, feedback, and any content (such as stories, comments, videos) you voluntarily upload or submit ("User-Generated Content"). 4.3. Financial Data: While we do not directly store your credit card, debit card, or net banking information, we collect data related to your transactions, which is processed through our third-party payment gateway partners who are PCI-DSS compliant. 4.4. Technical & Usage Data: Internet Protocol (IP) address, browser type and version, device information, operating system, referral source, length of visit, page views, and website navigation paths. 4.5. Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

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5. SPECIFIED PURPOSES FOR COLLECTION AND USE OF DATA

Your Personal Data is processed only for the following legitimate and specified purposes:

5.1. To provide and manage our services, including event ticketing, order fulfillment, and access to our content library. 5.2. To create, manage, and secure Your user account. 5.3. To process payments for tickets and other services. 5.4. To communicate with You regarding Your transactions, service updates, and changes to our policies. 5.5. To personalize user experience and improve the Platform's functionality. 5.6. To send you promotional materials, newsletters, and information about upcoming events, subject to your explicit opt-in. 5.7. To enforce our Terms and Conditions and to prevent fraud and other illegal activities. 5.8. To comply with our legal and regulatory obligations under Indian law.

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6. DATA SHARING AND DISCLOSURE

We do not sell or rent your Personal Data. We may share your data with the following third parties only for the specified purposes:

6.1. Data Processors: Service providers for payment processing, cloud hosting (e.g., AWS, Google Cloud), analytics, email delivery, and customer support. These processors are contractually bound to protect the data and use it only for the purposes we specify. 6.2. Legal Authorities: We may disclose your Personal Data if required by law, court order, or a government or law enforcement authority. 6.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Data may be transferred as part of the transaction.

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7. COOKIES AND TRACKING TECHNOLOGIES

The Platform uses cookies, pixels, and similar technologies to enhance user experience, analyze traffic, and for marketing purposes. You have the option to control the use of cookies through your browser settings.

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8. DATA SECURITY AND RETENTION

8.1. Security: We have implemented appropriate technical and organisational security measures, including encryption and access controls, to protect your Personal Data against accidental loss, unauthorized use, alteration, or disclosure, in line with "reasonable security practices" as defined under Indian law. 8.2. Retention: We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws (including for legal, accounting, or reporting requirements).

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9. RIGHTS OF THE DATA PRINCIPAL

As a Data Principal under the DPDP Act, you have the following rights:

9.1. Right to Access: The right to obtain a summary of your Personal Data that is being processed. 9.2. Right to Correction & Erasure: The right to request the correction of inaccurate or misleading Personal Data and the erasure of Personal Data that is no longer necessary for the purpose it was collected. 9.3. Right of Grievance Redressal: The right to a readily available means of registering a grievance with the Data Fiduciary. 9.4. Right to Nominate: The right to nominate any other individual to exercise your rights in case of your death or incapacity.

To exercise these rights, please contact our Data Protection Officer.

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10. GRIEVANCE REDRESSAL

In accordance with the Information Technology Act, 2000, and the DPDP Act, 2023, the name and contact details of the Data Protection Officer / Grievance Officer are provided below:

Name: Shahriar Alam Designation: Growth Manager Email: contact@tapeatale.com or shahriar@tapeatale.com] Address: Tape A Tale Studio, EMERALD PLAZA, 433, Sector 65, Gurugram, Haryana 122102

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11. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts in Gurugram, Haryana.

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12. AMENDMENTS TO THE POLICY

We reserve the right to amend this Policy at any time. We will notify you of any material changes by posting the new policy on the Platform or by email. Your continued use of the Platform after such changes constitutes your acceptance of the new Policy.